Privacy Policy

Introduction

Loadguard, Inc., along with its affiliates, representatives, consultants, employees, officers, and directors (collectively "Loadguard," "we," "us," or "our"), manages and operates the website and web-applications located at www.loadguard.ai, alongside other related services (collectively, the "Services"). These Services provide access to a comprehensive database of information regarding freight and logistics solutions, available on a subscription basis.

At Loadguard, the privacy and security of our users are paramount. We are dedicated to safeguarding the privacy of those who utilize our Services (referred to as "End Users," "you," or "your") and those who visit or access our website without engaging in our Services ("Visitors"). This Privacy Policy outlines the types of information we may collect from you, our methods for collecting, using, maintaining, protecting, and disclosing that information, and the specific rights you may have concerning the information we collect.

By accessing and using the Services, you consent to the practices and terms outlined in this Privacy Policy. If our privacy practices do not align with your expectations or requirements, we respectfully advise against using our Services.

Information Collection Overview

At Loadguard, we are dedicated to respecting your privacy and safeguarding your information. Below is a detailed overview of the types of information we may collect and how we use it:

• General Browsing Data: This includes data about your operating system, browser type, device identifier, IP address, and navigation history such as the URLs clicked and paths followed throughout our Site.
• Personal Identification Information: We collect basic personal details such as your name, email address, phone number, and physical address to facilitate your use of our services and communication with us.
• Business and Professional Information: Information related to your professional status, such as job title, department, and the name of your organization, including your U.S. Department of Transportation Number and FMCSA Operating Authority Number (MC Number).
• Transactional Data: Details of your interactions with us including payment information, which are essential for processing any transactions you initiate.
• Digital Engagement Metrics: We gather data related to your engagement with our Site and services for analytical purposes, which includes device IDs and IP addresses.
• Communications: Any information you provide through filling out forms, customer service interactions, surveys, reviews, or inquiries via email or live chats.
• Operational Data: Information that supports the execution of services you request or that we deliver, including data related to shipments and logistics operations.

Utilization of Collected Information

The information collected by Loadguard is utilized to:

• Enhance Service Delivery: To provide, maintain, and improve our services and to personalize your experience based on your interactions and preferences.
• User Experience Optimization: To understand how our services are being used, to help us improve our Site, and to offer content that is more relevant to your interests.
• Communications and Marketing: We use your information to communicate with you about our services and to inform you of updates, new features, or promotional offers that may interest you, respecting your communication preferences at all times.
• Security and Compliance: Ensuring the secure processing of your personal data and compliance with applicable laws and regulations.

By using Loadguard's services, you acknowledge our collection, use, and sharing of your personal information as described in this overview. Your trust is important to us, and we commit to protecting the information you share with us in connection with the use of our services.

Loadguard's Legal Basis for Processing Information

We only collect and use your personal data when there is a justified basis for doing so. The reasons for collecting and using your information include:

• Eligibility Verification: To ensure that users meet the criteria required to use our Services.
• Operational Necessity: For the effective delivery and functioning of our Services, which may include processing payments or facilitating communication between us.
• Contractual Obligations: To fulfill our commitments under any contract you have entered into with Loadguard, including our terms of service, or as part of the preparatory steps before entering into a contract with us.
• Consent: When you have explicitly agreed to our processing of your personal data for a specific purpose.
• Legitimate Interests: We process your information for purposes such as enhancing our services, improving user experience, and for administrative communications, where doing so is in line with the legitimate interests of Loadguard and does not infringe on your rights.
• Compliance and Protection: When it's necessary to comply with our legal obligations, enforce our terms and conditions, detect, prevent, or address fraud, security, or technical issues.

Furthermore, we may use non-personally identifiable information (aggregated or anonymized data) for any purpose, including but not limited to analytical purposes, without any restrictions.

By using Loadguard's services, you acknowledge and consent to our collection and use of your information as outlined above, within the scope of applicable laws and regulations.

Managing Your Information

Loadguard recognizes the importance of your privacy and gives you the power to manage your personal information. If you wish to completely stop Loadguard from collecting your data, discontinuing the use of our Services is advised. However, you have several ways to manage and control your data:

• Correction Capabilities: You can correct any inaccuracies in your personal information by logging into our website and updating your profile settings. If you need further assistance, please reach out to us using the contact details provided in our Questions and Comments section.
• Opting Out of Non-Essential Communications: You have the option to unsubscribe from non-essential communications like newsletters by using the unsubscribe link included in such emails. Essential service-related communications will still be sent to you.
• Choosing What Information to Provide: When filling out any forms on our platform, you can decide not to provide non-mandatory information, such as your email address or location.

Your Privacy Rights

Regardless of your location in the United States or Canada, Loadguard adheres to the principles of the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and Nevada’s online privacy laws, providing you with comprehensive control over your personal data:

• Right to Access: You can request access to your personal information that we hold, including its origin, purpose, and the entities it is shared with.
• Right to Rectification: You are entitled to correct or update any inaccurate information about yourself. You can also request us to add additional details to your profile in our records.
• Right to Erasure: You can ask us to delete your personal data in specific situations, such as when it's no longer needed for its original purpose.
• Right to Restrict Processing: If you contest the accuracy or processing of your data, you can request a restriction on its use.
• Right to Data Portability: You have the right to move your data to a new service in a commonly used, machine-readable format, under certain conditions.
• Right to Object: You can object to the processing of your personal data for specific purposes, like direct marketing.

To exercise these rights, contact us using the information provided in the Questions and Comments section. We are committed to honoring your choices and ensuring your privacy preferences are respected.

Exercising Your Data Privacy Rights with Loadguard

At Loadguard, we respect your privacy rights and provide mechanisms for you to manage your personal information effectively. Here’s how you can exercise your rights:

To exercise your rights, such as accessing, amending, or deleting your data, or to opt-out of data sales, you can contact us through the methods listed in the "Questions and Comments" section. Requests can be made by you directly or by an authorized agent on your behalf.

Verification and Handling of Requests:

We may not be able to fulfill your request if we cannot verify your identity or if the request does not have enough detail. We aim to respond to requests within 45 days of receipt. If we need more time (up to 90 days), we will notify you of the reason for the delay. Responses will cover data from the 12 months preceding the receipt of the request.

No Fee for Standard Requests:

We process your requests free of charge, unless they are excessive, repetitive, or manifestly unfounded. If a fee applies, we will explain the reasoning and provide a cost estimate before proceeding.

Data Retention at Loadguard

Retention Period: Your Personal Data is kept only as long as necessary for the purposes for which it was collected. This period varies depending on the nature of your interaction with us but generally does not exceed five years of inactivity on your account. After this period, your Personal Data will be deleted or anonymized.

We are committed to protecting your privacy and ensuring you have full control over your Personal Data. If you have questions or need assistance with your data rights, please reach out to us using the contact information provided.

Children's Privacy Statement for Loadguard

Loadguard is committed to safeguarding the privacy of children. Our services and website content are suitable for a general audience but are not designed or targeted at children under the age of thirteen (13). We do not intentionally gather personal information from children under thirteen, and our services are not intended for their use.

If it comes to our attention that a child under thirteen is using our services, we take steps to immediately terminate their access and remove any personal information collected inadvertently. We encourage parents and guardians to monitor their children's internet usage and to help enforce our Children's Privacy Statement by instructing their children never to provide personal information through our services without their permission.

If you believe that we might have any information from or about a child under the age of thirteen, please contact us immediately. It's our priority to ensure the safety and privacy of all our users, especially the youngest ones.

Privacy Policy Updates Statement for Loadguard

This Privacy Policy outlines Loadguard's current practices and policies regarding data protection. The version date at the top of this Privacy Policy reflects its latest update. We reserve the right to modify and amend this Privacy Policy at any time, and such changes become effective immediately upon their announcement, which may be conveyed through various means including, but not limited to, posting a revised Privacy Policy on our website.

We encourage you to regularly review this Privacy Policy to stay informed about how we are protecting your information. By continuing to use our services after changes to this Privacy Policy have been published, you agree to those changes. This ongoing review is essential to your understanding and acceptance of our data protection practices.

The date of the most recent revision will always be indicated at the top of this Privacy Policy to ensure you are familiar with the latest version. Officially stored copies of this Privacy Policy, whether stored electronically or by other means, shall be considered the accurate, valid, and enforceable version of the policy for each date you access our services.

Please note that this Privacy Policy is designed to inform you about our data protection practices and does not establish contractual or legal rights for any party other than Loadguard.

Data Sharing and Third-Party Services Statement for Loadguard

Loadguard is committed to maintaining the privacy and protection of personal information. While we primarily use the data we collect to offer and improve our services, there are specific circumstances under which we may share this information.

• Aggregated Information: We may share aggregated, non-personally identifiable information publicly and with our partners. This information does not include personal data and is used to develop content and services that we hope you will find of interest.
• Within Our Corporate Group: For operational purposes, we may share your information with our affiliates or subsidiaries. These entities will protect your data consistent with this Privacy Policy.
• Business Transfers: In the case of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the deal. We will notify you of any such deal and outline your options.
• Legal Compliance and Protection: We may disclose personal information when required by law or if we believe in good faith that it's reasonably necessary to protect the rights, property, or safety of our company, our users, or the public.
• Service Providers: We engage third-party companies and individuals to perform services on our behalf. These services include hosting and maintenance, analytics, customer service, payment processing, marketing and communications, and security. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Third-Party Services and Websites: Our services may contain links to other websites or services not operated or controlled by Loadguard, including social media services. We do not endorse or accept responsibility for the content or privacy policies of those websites or services. We encourage you to review the privacy policies of any third-party site or service before providing any personal information.

Please note, Loadguard does not sell your personal data to third parties under any circumstances.

In sharing information, Loadguard abides by all applicable laws and regulations regarding the protection of personal data.

Communication Preferences and Opt-Out Policy for Loadguard

Loadguard values the importance of clear and open communication with our users regarding the products and services we offer. As part of our commitment to this transparency, we provide users with the option to subscribe to updates and notifications about our offerings.

• Choosing to Receive Communications: By opting in, you agree to receive periodic updates from Loadguard about our services, enhancements, and other product-related news. These communications are designed to keep you informed and to help you maximize the benefits of our services.
• Changing Your Preferences: We understand that your interests and preferences may change over time. If you decide that you no longer wish to receive these communications from us, you have couple options to unsubscribe:
• Direct Request: You can directly request to be removed from our mailing lists by contacting us at the provided contact information. Please indicate your preference to cease all communications.
• Email Unsubscribe: In every marketing or promotional email we send, we include an unsubscribe link at the bottom. Clicking this link will automatically remove you from future mailings of that type.
• Processing Your Request: We aim to process your opt-out requests promptly. However, please be aware that due to the scheduling of our communication campaigns, it may take a short while for your preferences to be fully updated. As such, you may receive communications from us for a brief period after making your request.
• Data Retention: Even after you opt-out from receiving marketing communications, Loadguard may retain your information for internal analytical purposes, regulatory compliance, and to prevent fraud. This retention enables us to understand our user base better and to improve our services accordingly. Should you decide to opt back into any of our communications or services, we may be able to restore your preferences based on the information we have retained.

For any further questions about managing your communication preferences or our privacy practices, please do not hesitate to contact us directly.

Data Storage and Security Measures at Loadguard

Loadguard is committed to safeguarding the privacy and security of our users' data. Our infrastructure is designed to securely store essential user information, including names, email addresses, phone numbers, mailing addresses, and usernames. While payments are not always a prerequisite for our services, any necessary financial transactions are securely processed and stored by our trusted payment processing partners.

• Data Storage Location: Our servers, which store personal and non-personal data, are located within the United States and Canada. Our services are intended exclusively for users within these territories. We do not actively seek or service users from outside the United States and Canada. Users from the European Economic Area (EEA) or other regions should be aware that by using our services, they consent to the transfer and processing of their personal data to the United States and Canada, where privacy laws may differ from those in their home countries.
• Security Practices: At Loadguard, we implement a combination of physical, electronic, and managerial measures to prevent unauthorized access to the data we hold. These security measures are chosen based on the sensitivity of the data we collect and store and the current best practices in technology security. Additionally, we ensure our third-party service providers adhere to similarly rigorous security standards to protect your information.
• Transmission Security: We acknowledge that no data transmission over the internet can be guaranteed as 100% secure. While we strive to protect your personal data, we cannot assure the security of any information transmitted to our services. Such transmissions are made at the user's risk. We also have protocols in place to deal with any suspected data breaches and will notify affected users in compliance with applicable laws and regulations.
• User Information Security: Users should also take steps to protect their information by using strong passwords, keeping software up to date, and being cautious about the amount of personal information shared online. Loadguard is not liable for any bypass of privacy settings or security measures on the services by unauthorized users.

In the event of a data breach, Loadguard will promptly notify users via email or through a notice on our platform, detailing the nature of the breach and any recommended actions to secure their data.

Contact Us

If you have any inquiries, feedback, or concerns regarding our Privacy Policy, or if you wish to update your personal information or preferences, please feel free to reach out to us through the following contact details: